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  • Home
    • News
    • Contact
  • ELECTRICITY
    • Solutions for Electric Utilities >
      • Network Design and Technical planning
      • Network Optimization
      • Investment planning and analytics
      • Mobility
      • Maintenance
      • Distribution and Outage Management
      • Augmented Reality
      • e-Services
      • Services & Support
    • Products >
      • Trimble NIS
      • Trimble DMS
      • Trimble Network Optimizer
      • Trimble SiteVision for Utilities
    • Success Stories >
      • Responding to increasing reliability demand
      • Utilities on ISO 55000
      • Risks and Opportunities in ISO 55000
      • Outage Management from start to finish
      • Outage Management Outsourced
      • Scalable outage management
      • Expand your solution gradually
      • Elektrilevi optimizes network investments
      • Shorter power outages
      • Feedback is welcome
      • Mobile Asset Management-Utilities on the Development
      • Network design at mountains
      • Impressive implementation
    • Electric Deep Dives >
      • Network Digital Twin
      • Better Networks with Lower Costs
      • Who cares about the post-construction costs
      • Network optimization benefits
      • Transforming the Maintenance Planning
  • WATER
    • Products & Services >
      • Trimble NIS
      • Operation Management
      • Utility To Go
      • Trimble SiteVision
      • Trimble Feedback
      • Trimble Webmap
      • Spatial Analyses
      • Services and Support
    • Success Stories >
      • Realistic network value with asset management
      • Regional rehabilitation is economically reasonable
  • DISTRICT HEATING
    • Products & Services >
      • Trimble NIS
      • Operation Management
      • Utility To Go
      • Situational Awareness >
        • Operations and maintenance
        • Internal information channel
        • End customer communications
        • Leakage management
      • Trimble SiteVision
      • Trimble Feedback
      • Services & Support
    • Success Stories >
      • District heating calculation model always up to date
      • Text message service for outage information
  • Multi-utility
  • Communication
    • Trimble Communication Networks

e-Services

​Improve customer service ​and ​connect with your community 24/7 online or via smartphone

Manage the entire lifecycle of customer feedback

​Improve customer service ​and ​connect with community with 24/7 feedback from smart phones, email, or the feedback on your website. The time-stamped submissions can easily be monitored, assigned to a person within the organization, and resolved, all while keeping the customer or other contributing party informed. This one, single system for receiving, processing and managing feedback will improve the quality of customer service, increase customer service efficiency, and improve response times.
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​​Trimble Feedback offers the ability to share plans and solicit feedback on projects as well as public activities. ​Since all feedback and its responses can be published via the system, a feedback archive is formed at the same time. Integrated map functionality makes it easy to give accurately located feedback, enabling better service efficiency.

​​When a member of your community of organization submits feedback, i.e. trees are growing into my power lines, the gas pipe is exposed, or a pole is leaning after a recent storm, they can see that someone has already reported this issue and see the response. To improve communication, there is a response library containing FAQs. As all received feedback is stored in the system, information about the contents, the subject, and the quantity of the feedback can be analyzed through listings. ​
The application shows response times, so we can monitor feedback processing times. We want to be a service-oriented energy company.
Jarno Virtanen
Managing Director,
​Nivos Palvelut Oy, Finland
​Learn how Trimble Feedback helps distribution utility Nivos Energia improve their customer service.
Read the story

Key Funtionalities

  • Available 24/7
  • Share plans and solicit feedback
  • Process feedback and respond
  • Asses feedback by project, user, feedback type, and department
  • Geospatial analysis and visualization
  • Automated creation of feedback archive for analysis and statistics
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Key Benefits

  • Easily document service requests and responses
  • Improve customer services quality and efficiency
  • Improve alloction of resources and reduce number of customer inquiries
  • Improve collaboration with organizations e.g. contractors
  • Eliminate errors and duplicate submissions
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Feedback is Welcome
​Learn how Trimble Feedback helps distribution utility Nivos Energia improve their customer service.

Want to know more? Contact us!

Contact us
Trimble Energy & Public Administration
Trimble Solutions Corporation
P.O. Box 1, FI-02131 Espoo, Finland
energy.publicadmin@trimble.com
tel. +358 30 661 10​
Trimble Energy & Public Administration develops software solutions for energy, water and public administration industries. The division provides its customers high-end process support tools
​from planning to construction, operation and maintenance, and enables building first-class customer service solutions. Modularity, extensive GIS capabilities and interoperability with
​other systems are essential capabilities of the solutions.
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