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  • Home
    • News
    • Contact
  • ELECTRICITY
    • Solutions for Electric Utilities >
      • Network Design and Technical planning
      • Network Optimization
      • Investment planning and analytics
      • Mobility
      • Maintenance
      • Distribution and Outage Management
      • Augmented Reality
      • e-Services
      • Services & Support
    • Success Stories >
      • Responding to increasing reliability demand
      • Utilities on ISO 55000
      • Risks and Opportunities in ISO 55000
      • Outage Management from start to finish
      • Outage Management Outsourced
      • Scalable outage management
      • Expand your solution gradually
      • Elektrilevi optimizes network investments
      • Shorter power outages
      • Feedback is welcome
      • Mobile Asset Management-Utilities on the Development
      • Network design at mountains
      • Impressive implementation
    • Electric Deep Dives >
      • Network Digital Twin
      • Better Networks with Lower Costs
      • Who cares about the post-construction costs
      • Network optimization benefits
      • Transforming the Maintenance Planning
  • WATER
    • Products & Services >
      • Trimble NIS
      • Operation Management
      • Utility To Go
      • Trimble Feedback
      • Trimble Webmap
      • Spatial Analyses
      • Services and Support
    • Success Stories >
      • Realistic network value with asset management
      • Regional rehabilitation is economically reasonable
  • DISTRICT HEATING
    • Products & Services >
      • Trimble NIS
      • Operation Management
      • Utility To Go
      • Situational Awareness >
        • Operations and maintenance
        • Internal information channel
        • End customer communications
        • Leakage management
      • Trimble Feedback
      • Services & Support
    • Success Stories >
      • District heating calculation model always up to date
      • Text message service for outage information
  • Multi-utility
  • Communication
    • Trimble Communication Networks

Trimble Feedback

Web application utilizing geographic information for submitting, processing and publishing feedback​

Trimble Feedback is a web application with integrated map functionality, providing an efficient communication channel between a utility and its customers and interest groups. ​

The application supports the complete feedback management process from submitting issues to managing and publishing feedback data by the utility or authority responsible. The easy-to-use tools are integrated into workflows. With 24/7 availability, time-stamped submissions can be easily monitored, assigned to a person responsible within the organization, and resolved while keeping the contributing party informed. Utilities can also publish feedback for public interest.

Feedback can be analyzed with visual tools. The application supports different levels of authentication, from anonymous to strong.
Trimble Feedback
Key benefits
  • Available 24/7
  • More efficient customer service
  • Efficient collaboration between organizations and e.g. contractors
  • Better allocation of resources
  • Automated creation of feedback archive used for analysis and compiling statistics
  • Improved customer service and reduced number of customer inquiries
We can monitor feedback processing times, as the application shows response times. We want to be a service-oriented energy company.
Jarno Virtanen, Operations Manager, Mäntsälän Sähkö
Efficient feedback process and Benefits of effective feedback management

Want to know more?

Contact Us
Trimble Energy & Public Administration
Trimble Solutions Corporation
P.O. Box 1, FI-02131 Espoo, Finland
energy.publicadmin@trimble.com
tel. +358 30 661 10​
Trimble Energy & Public Administration develops software solutions for energy, water and public administration industries. The division provides its customers high-end process support tools
​from planning to construction, operation and maintenance, and enables building first-class customer service solutions. Modularity, extensive GIS capabilities and interoperability with
​other systems are essential capabilities of the solutions.
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